We’ve had some strange stuff going on with the Amazon.com Jeffersonville fulfillment center lately.
We’ve had several shipments that have been received but not checked in for quite some time. For reference, we ship 10-30 shipments in on any given week day.
As of right now we have:
A shipment received on March 29, 2017 that has still not been checked in. (29 days)
A shipment received on April 17 that has not been checked in. (9 days)
A shipment received on April 18 that has not been checked in. (8 days)
Three shipments received on April 21 that have not been checked in. (6 days)
Several others that are less than 6 days waiting but are also sitting.
In addition to those open ones, we’ve had many shipments sit for 1-3 weeks before being checked in. Today I filed a case for one that had been sitting since April 13 (14 days) and all of a sudden it’s checked in.
The odd thing is some shipments that have arrived in between have been checked in, so the FIFO method is not applicable it seems for checking in FBA shipments.
I’ve filed cases on some of these shipments and gotten the usual “it can take up to two weeks to check in” response. The thing is NO OTHER fulfillment center is taking this long. In fact, most check the items in the same day they are received. Jeffersonville, however, is taking days to weeks to check in.
We ship to Jeffersonville the most so this being the warehouse with the issues is concerning for us. We got an early start for Mother’s/Father’s Day, but we’re worried about shipments going out this week. We also ship to Dallas, Murfreesboro and Moreno Valley fairly often and they check in very quickly – often the same day they receive the shipments.
Then, the most baffling issue we have encountered…
Seven shipments created today (and not shipped out) are now in “receiving” status in Jeffersonville. I chatted with Seller Support and got absolutely no where. Hopefully I hear back soon. I didn’t realize there were 7 shipments with issues when I first chatted so I’ll have to open another case. Chat transcript is below.
So, anyone have any theories as to what’s going on? Jeffersonville seems to be one of those fulfillment centers that takes in case packs and then redistributes to other FCs. Maybe this slows them down? Whatever it is, we’re re-evaluating our FBA strategy due to items taking so long for shipments to be checked in and then put on “reserve” while they shuffle the stuff around. By the time we factor in shipping time, we’re looking at 2-6 weeks for replenishment of items. That’s way too long.