A couple of weeks ago I wrote about how I almost lost my Amazon seller account due to a $181k mistake. I’m happy to report that it has been resolved. You can read the original post here.

Three days after I published my original blog post, I received the following email:


We are crediting you a total of $183,287.47 of FBA Inventory Storage Overage fees charged to your account in error on 9/2 for $91,645.83 and 8/2 for $91,641.64. The credit will appear in your account in 1 to 2 business days. You can view these charges in the “Transaction View” of the “Payments” dashboard within the “Reports” section of Seller Central.

When we closed your FBA Onsite warehouse, there was an isolated technical glitch that caused this issue. This has since been resolved. We apologize for this inconvenience and appreciate your patience. 

Thank you,

The FBA Onsite Team

Thank you for selling with Amazon,

I can’t tell you how happy I was to receive that email and put the whole ordeal behind me. About an hour after receiving that email, I received another one:

Hello from Amazon,

We would also like to extend a follow up call regarding this issue as I understand this was a stressful situation for you and your business. Please let us know if there is a time tomorrow or next week that you would like to have a chat over the phone.

Thank you for selling with Amazon,

I was impressed with their effort and responded with a day and let them know any time that day would work. I still haven’t heard back, though.

I am grateful the issue was resolved, but I did want to speak to someone. Our storefront was shut down for almost five weeks. We lost all of our ranking in a very competitive category. This has greatly affected us. We’ve received 33 orders since last Thursday. We would normally have well over that number of order in one day. I’m not sure what Amazon can do about this, but speaking to someone about the effects of their “isolated technical glitch” would be helpful to me.

We are constantly evaluating if Amazon is the place for us. It was such an amazing blessing for so many years, but as the Marketplace has grown it has become so much more difficult to navigate. With so many businesses from so many countries now participating, the rules have grown exponentially as Amazon tries to curtail the different ways of “doing business.” Some of these challenges are just cultural differences and some can simply be described as theft. As the rule list has grown, Amazon has understandably had to rely on automated systems to manage the new workload. Unfortunately, the sellers have been caught up in this hamster wheel of “progress” and there is often no way to get issues resolved. I hope Amazon re-evaluates this at some point.